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Why Rasa?
We are redefining how the world’s largest companies build AI assistants. We don't just sell software; we sell the ability for developers to build mission-critical conversational experiences. This role offers the unique opportunity to take a high-potential technical platform and build the definitive Enterprise Success playbook for the Generative AI era.
- Developers Love Rasa: With 50M+ downloads as of June 2024, over 900 open-source contributors, 15k+ active members on our community forum, (https://forum.rasa.com/) and over 18k GitHub (https://github.com/RasaHQ/rasa) Stars, there is a thriving and ever-growing community involved.
- Enterprise Growth: We have a unique approach to the use of language models in conversational customer experiences. In 2023, Rasa introduced the Rasa Platform. Combining pro-code and no-code options, our platform allows cross-team collaboration for smarter and faster AI assistant building to significantly accelerate time-to-value. The engine of our platform is CALM - Conversational AI with Language Models.
Our unique approach transparently leverages an LLM-native dialogue engine that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences.
- Secure & Built to Scale: Rasa is trusted by companies in highly-regulated industries such as healthcare and banking because of their ability to uphold privacy standards and deploy on-prem or on your own private cloud. Rasa is also built to scale with multi-channel customer experience, high-performance architecture, and reusable infrastructure.
- Huge Market Potential: The global chatbot market was valued at $4.7 billion in 2022 and is projected to reach $15.5 billion by 2028. Specifically, the market for generative AI in chatbots is also growing rapidly. It is expected to reach $1.7 billion by 2033, up from $151 million in 2023
- World-Class Investors: We’ve raised $70.6M to date, the most recent being a $30m Series C led by PayPal and Stepstone. Some of our earlier investors include Accel, Andreessen Horowitz, Basis Set Ventures, and others.
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Why do you need to hire for this role?
- This is a backfill, our previous Director moved to a Chief of Staff role to our CEO.
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Is this a 100% remote role? Yes, but you must sit within the USA, preferably East Coast.
- Rasa was founded as a remote-first company. We offer your choice between a work-from-home stipend or expensing a local co-working space.
- You will be expected to work your local business hours, with occasional early meetings in the USA to overlap with Europe.
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What’s exciting about this role?
- Customer Success is one of the most critical functions at Rasa. We are uniquely positioned in the center of the organization working closely with Sales, Product and Engineering.
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Who’s Rasa’s Ideal Client Persona (ICP)?
- Global 2000 companies, in regulated sectors with a large volume of conversations
- Example clients: Providence Health, BNP Paribas Fortis, Orange, Deutsche Telekom, 2 of the biggest Banks in the world
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Targeted Verticals with active Logos
- Financial Services
- Telecommunications
- Healthcare and Insurance
- Government
- Travel & Transport
- Utilities
- Retail
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Top challenges Buyer personas face?
- Customer service automation use case
- Facing troubles integrating to complex environments, struggling with NPS and containment rate
- Need an extensible and customizable platform
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Who are our competitors?
- Rasa is in the middle of 2 group of competitors - DYI solutions with LLMs and out-of-the box players such as Kore.ai, DialogueFlow, IBM Watson, Microsoft Copilot
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Where/how do we find our leads?
- Inbound and community, then we have SDRs helping with outbound
- Account Executives are expected to build their own pipelines in parallel to BDR work
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The Key Metrics for Customer Success:
- Net Revenue Retention (NRR): Combined retention and expansion targets.
- Time to First Value (TTFV): Reducing the days from signature to production ROI.
- Outcome Sign-off Rate: % of accounts with executive-approved success criteria.
- Launchpad Completion: Successful 90-day delivery for the 32 new enterprise logos.
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What are the timeline expectations for you to make this hire?
- We are ready to hire this role ASAP as soon as we find the right candidate.