- About Rasa
- Founded: 2016
- Mission: to empower the world’s largest brands to interpret people’s needs with open and extensible conversational AI
- Number of Employees: 100
- Funding: Series C | $70.6M | Andreessen Horowitz, Accel, Basis Set Ventures, PayPal, and others.
- Enterprise clients, including Swisscom, Providence, AutoDesk, Vanguard, KBC and Blue Cross, Blue Shield, and two of the Top 5 Banks in the world
- Why Rasa?
- Developers Love Rasa: With 50M+ downloads as of June 2024, over 900 open-source contributors, 15k+ active members on our community forum, (https://forum.rasa.com/) and over 18k GitHub (https://github.com/RasaHQ/rasa) Stars, there is a thriving and ever-growing community involved.
- Enterprise Growth: We have a unique approach to the use of language models in conversational customer experiences. In 2023, Rasa introduced the Rasa Platform. Combining pro-code and no-code options, our platform allows cross-team collaboration for smarter and faster AI assistant building to significantly accelerate time-to-value. The engine of our platform is CALM - Conversational AI with Language Models.
Our unique approach transparently leverages an LLM-native dialogue engine that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences.
- Secure & Built to Scale: Rasa is trusted by companies in highly-regulated industries such as healthcare and banking because of their ability to uphold privacy standards and deploy on-prem or on your own private cloud. Rasa is also built to scale with multi-channel customer experience, high-performance architecture, and reusable infrastructure.
- Huge Market Potential: The global chatbot market was valued at $4.7 billion in 2022 and is projected to reach $15.5 billion by 2028. Specifically, the market for generative AI in chatbots is also growing rapidly. It is expected to reach $1.7 billion by 2033, up from $151 million in 2023
- World-Class Investors: We’ve raised $70.6M to date, the most recent being a $30m Series C led by PayPal and Stepstone. Some of our earlier investors include Accel, Andreessen Horowitz, Basis Set Ventures, and others.
- Why do you need to hire for this role?
- It is a brand new role to continue to support our growth in the North America market
- What is the annual quota and Average Deal Size?
- Annual quota average per year is USD 1M for IC roles, for this role, the quota will be around 5M considering their direct reports numbers
- Average deal size is 150-170k
- What’s the size of the US team?
- We have 4 Account Executive in the US with plans to hire more this year
- We have 1x BDR, 1x Pre-sales Engineer for every 2 Account Executives
- Who’s Rasa’s Ideal Client Persona (ICP)?
- Global 2000 companies, in regulated sectors with a large volume of conversations
- Example clients: Providence Health, BNP Paribas Fortis, Orange, Deutsche Telekom, AllyBank
- Targeted Verticals with active Logos
- Financial Services
- Telecommunications
- Healthcare and Insurance
- Government
- Travel & Transport
- Utilities
- Retail
- Top challenges Buyer personas face?
- Customer service automation use case
- Facing troubles integrating to complex environments, struggling with NPS and containment rate
- Need an extensible and customizable platform
- Who are our competitors?
- Rasa is in the middle of 2 group of competitors - DYI solutions with LLMs and out-of-the box players such as Kore.ai, DialogueFlow, IBM Watson, Microsoft Copilot
- Where/how do we find our leads?
- Inbound and community, then we have SDRs helping with outbound
- Account Executives are expected to build their own pipelines in parallel to BDR work
- Marketing for Rasa:
- We have 1 Director of Marketing with 3 team members (1 Digital Marketing, 1 Content Writer and 1 Events Manager).
- We have one Developer Relations Engineer to foster our developer community
- We also have 1x Director of Partnerships
- Our CTO does a lot of Thought Leadership Marketing (example from Forbes) and we have Developer Relations to nurture our developer community.
- Our open source community is a big distribution channel with big brand awareness for conversational AI.
- We have a big presence on events in EMEA and NAMER
- What are the timeline expectations for you to make this hire?
- We are ready to hire this role ASAP as soon as we find the right candidate.
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Interview Processes: All meetings via Zoom