1. Why do you need to hire for this role?

    1. Today Rasa has ~100 employees and we are growing about 50% this year, with a majority of these new roles being in Sales and Marketing.
    2. We have ambitious sales goals this year, so we are expanding our post-sales support team.

  2. What’s the structure of the current team?

    1. Our company is distributed between North America and Europe. We have four entities: the USA, the UK, Germany, and Serbia.
      1. The majority of our employees sit within our entities, with a few Rasas in Canada or other European countries.
    2. The CSE team consists of 6 Customer Success Engineers and 3 Resident AI Engineers.

  3. Is this a 100% remote role? Yes, but you must sit within / be a resident of one of our business entities: The USA, the UK, Germany, or Serbia.

    1. Rasa was founded as a remote-first company. We offer your choice between a work-from-home stipend or expensing a local co-working space.
    2. You will be expected to work your local business hours, with the occasional early meetings for California, or afternoon meetings for Europe, where there is overlap with each other’s time zones.

  4. What’s exciting about this role? Working with top level enterprises helping them implement the latest AI into their mission critical operations. Constantly learning and always staying on top of the state-of-the-art technology. Working in a diverse, global team.

  5. What are the top qualities you’re looking for in candidates?

    1. Experience supporting customers in a technical role
    2. Experience with Conversational AI, ideally Rasa
    3. Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes

  6. What are the timeline expectations for you to make this hire?

    1. We’d like to hire this person ASAP but we will wait until we find the right candidate. We are ready to move as quickly as we can coordinate scheduling interviews.

Interview Processes: All meetings via Zoom

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