At Rasa, we’re tackling one of the hardest and most important problems in customer experience: turning fragmented interactions across multiple channels into one ongoing conversation.
This is a bold vision, but it’s one we are uniquely positioned to achieve. We’ve built a platform that teams can trust, scale, and shape to their needs - something enterprises demand and few can deliver.
We should be excited because we’re not just competing on features, we’re winning the hearts and minds of builders. That’s a tried and true way to dominate an industry. Developers are the Trojan horse that allows us to compete with much larger, better-funded companies and earn the business.
We win because when builders love working with Rasa, they bring us into organizations, expand our reach, and anchor us at the core of enterprise customer experiences. We solve the hard problems, we deliver real value, and we create something meaningful that lasts. Every successful assistant built on Rasa is proof that our approach works and that we’re building trust where it matters most. This is how we grow, how we win, and how we change the way the world connects through AI.
Our vision centers on solving one of the biggest challenges in customer experience today: fragmented interactions across multiple channels and systems. When customers engage with organizations through chat, voice, web, or other touchpoints, their data and conversations often remain disconnected. We AI agents that act as intelligent orchestrators, integrating every customer interaction into one continuous, contextual conversation. Where each touchpoint builds on the last to deliver truly personalized experiences.
To achieve this, our mission is to provide a platform that makes it easy for teams to build AI agents that customers can trust, that scale as their business grows, and are customizable to specific needs. Together, our vision and mission drive us to transform how organizations connect with their customers through unified AI experiences.