• About Rasa

  • Founded: 2016
  • Mission: to empower the world’s largest brands to interpret people’s needs with open and extensible conversational AI
  • Number of Employees: 100
  • Funding: Series C | $70.6M | Andreessen Horowitz, Accel, Basis Set Ventures, PayPal, and others.
  • Enterprise clients, including Swisscom, Providence, AutoDesk, Vanguard, KBC and Blue Cross, Blue Shield, and two of the Top 5 Banks in the world

• Why Rasa?

  • Developers Love Rasa: With 50M+ downloads as of June 2024, over 900 open-source contributors, 15k+ active members on our community forum, (https://forum.rasa.com/) and over 18k GitHub (https://github.com/RasaHQ/rasa) Stars, there is a thriving and ever-growing community involved.
  • Enterprise Growth: We have a unique approach to the use of language models in conversational customer experiences. In 2023, Rasa introduced the Rasa Platform. Combining pro-code and no-code options, our platform allows cross-team collaboration for smarter and faster AI assistant building to significantly accelerate time-to-value. The engine of our platform is CALM - Conversational AI with Language Models. Our unique approach transparently leverages an LLM-native dialogue engine that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences.
  • Secure & Built to Scale: Rasa is trusted by companies in highly-regulated industries such as healthcare and banking because of their ability to uphold privacy standards and deploy on-prem or on your own private cloud. Rasa is also built to scale with multi-channel customer experience, high-performance architecture, and reusable infrastructure.
  • Huge Market Potential: The global chatbot market was valued at $4.7 billion in 2022 and is projected to reach $15.5 billion by 2028. Specifically, the market for generative AI in chatbots is also growing rapidly. It is expected to reach $1.7 billion by 2033, up from $151 million in 2023
  • World-Class Investors: We’ve raised $70.6M to date, the most recent being a $30m Series C led by PayPal and Stepstone. Some of our earlier investors include Accel, Andreessen Horowitz, Basis Set Ventures, and others.
    • More from PayPal
    • And Stepstone

• Why do you need to hire for this role?

  1. This is a backfill for a member of our staff. One of our Sr. Product Designers left and we are hiring a replacement to work with Marcs, our Director of Product Design.

• What’s the structure of the current team?

  1. Our company is distributed between North America and Europe. We have four entities: the USA, the UK, Germany, and Serbia.
     1. The majority of our employees sit within our entities, with a few Rasas in Canada, France, and other European countries.
     2. The engineering team is primarily based in Europe.
  2. The product design function is lean — 3 designers, including the Director of Product Design — embedded in the wider Product department. Product Designers work closely with Product Managers and have a high level of autonomy and responsibility. They often lead discovery independently, speak directly with customers for user research, and collaborate closely with engineering, conducting design reviews and proactively supporting development throughout the build phase.

• Is this a 100% remote role? Yes, but you must sit within / be a resident of one of our European business entities: the UK, Germany, or Serbia.

  1. Rasa was founded as a remote-first company. We offer your choice between a work-from-home stipend or expensing a local co-working space.
  2. You will be expected to work your local business hours, with very occasional late afternoon meetings for Europe, where there is overlap with each other’s time zones.

• What’s exciting about this role?

  1. The products you design run the conversational AI platforms of some of the world's largest banks and enterprises — institutions that can't afford to get it wrong.
  2. Design here isn't downstream — you'll be in the room shaping product decisions alongside engineering, in a small team where the bar for craft is high.
  3. There's no rulebook here — the interaction patterns for conversational AI, coding agents, and copilot experiences are still emerging. You'll be riffing on them, adapting them, and writing new ones.

• What are the top qualities you’re looking for in candidates?

  • Genuinely technically curious — you want to understand how agent architectures and LLMs work, not just design around them
  • A strong communicator, especially in a remote setup — able to articulate design rationale clearly to product and engineering
  • Someone with a point of view who can defend it — you'll be shaping decisions, not responding to them
  • Comfortable with ambiguity — the patterns in this space are still being written, and you don't need a rulebook to make progress
  • Pro-active and self-directed — in a small team, you drive your own work forward
  • Experience working on technical products and domains — ideally in AI, developer tooling, or adjacent B2B spaces

• Marcs Wilkinson, manager for the role, leadership and management style:

  • I care equally about craft and strategy. We should geek out about incredible design and feel excited about what we're pushing, and ground it in impact before output.
  • We care about seeing work through to production and into users' hands, not just the early stages.
  • You'll work close to product and engineering decisions, not downstream of them. That means having a point of view and defending it.
  • We're a small design function, which means your work shapes how design operates here, not just what ships.
  • I stay close to the work because I care about it, not to manage over your shoulder. My job is to create the conditions for great design, then get out of the way.
  • I'll point you toward the hard problems and give you room to figure them out. The expectation is that you make progress, even in ambiguity.

• What are the timeline expectations for you to make this hire?

  1. We are ready to hire for this role ASAP as soon as we find the right candidate.
  2. Onboarding Dates: 1st and 15th of every month, if it falls on a weekend or holiday, we try to move as close to it as possible

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• Rasa points of contact:

Interview Processes: All interviews via Zoom (Work in Progress)